Frequently Asked Questions

Yes we are a registered NDIS Provider.

This means our company has met a certain level of standards required by the NDIS Quality and Safeguards Commission which ensures them that you and all of our clients are receiving a high level of service.

Our therapists travel as far as Ormeau.

• After each therapy session our admin team will send out an invoice to be paid within 7 days or before the next appointment, whichever is sooner.
• If you’re NDIS Self-Managed or Privately paying, the invoice will have details to pay via direct deposit or you can opt-in for direct debit.
• If you’re NDIS Plan-Managed, your plan manager will be sent the invoice for payment.

Our therapists visit homes, schools and daycare centres. We also pride ourselves on keeping you updated on what was done in your child’s session & their progress if you’re not present in the session. It’s one of our key focuses here at Asset Therapy; a holistic approach.

• From Byron Bay to Tweed Heads

All of our therapists are registered allied health professionals, continually expanding their growth through required professional development. All therapists have a minimum of 3 years experience, or are being supervised and coached by a senior therapist.

We charge by the hour at the standard NDIS rate. Should the NDIS rate be adjusted, our rate will automatically align with it. Our clients will be notified of any changes via email from our admin team.

Yes, we do charge a small travel fee as we are a mobile service.

The charge is apportioned between clients seen on the same day.

If you need to cancel within 24 hours of a scheduled appointment, our therapists will work with you on alternate options such as; rescheduling, creating resources during that time, doing a report or working with other health professionals involved with your child.

If none of the above are possible, a cancellation fee of 100% is applicable.

We are a mobile therapy company. So we do therapy at your home, your child’s school, kindergarten or daycare. For specialised therapy such as hydrotherapy with our physio we also use public facilities.

These are the most western suburbs we service from the north of the Gold Coast to the southern most point:
– Ormeau Hills
– Upper Coomera
– Oxenford
– Pacific Pines
– Nerang / Highland Park
– Tallai
– Reedy Creek
– Tallebudgera (not guaranteed)
If you’re west of these suburbs please send through an enquiry form.

Seeing children at school or kindy allows our therapists to observe and work with them ‘in the moment’ on specific goal areas relevant to these settings. 

After each session at school or kindy, our therapists send through their clinical notes via email detailing updates on their goals, wins during the session, struggles and more specifics for each client.

Our therapists work with a holistic approach to ensure you the parent and other health professionals engaged with your child are working toward common goals.